General terms and conditions with cancellation policy

The General Terms and Conditions, hereinafter referred to as T&Cs, regulate the contractual relationship between the provider Nini Gollong and the persons who use her services.

Your agreement to the Terms and Conditions:

By booking or holding a conversation, an appointment or a seminar, you accept the following conditions, including the exclusion of liability, the right of withdrawal and the data protection.

1. Contract

1.1. Contracting parties:

The contract is concluded on the basis of the General Terms and Conditions (GTCs)

between you, as a customer (18 years or older), and

me, Nini Gollong, Schillerpromenade 8, 12049 Berlin,

Tel.: 01628515507, Mail: contact@animal-communications.com, as provider.

1.2. Subject matter of the contract / range of services:

This contract governs the sale of one or more services in the areas of Reiki, animal communication, walking, coaching, consulting, accompaniment, and seminars. The exact details of the respective offer are provided in the product description on the respective subpage, or verbally or via a flyer or similar document.

Minor deviations that arise due to the individual course of an appointment or seminar or at the request of the participants in a joint decision remain unaffected.

1.3. Conclusion of contract:

The contract is concluded verbally, by telephone, or by email. The offers presented represent a non-binding invitation to submit an offer through the customer's order, which I, as the provider, can accept but am not obligated to accept.

Registration is binding.

The ordering process up to the conclusion of the contract includes the following steps:

1. You write me an email or describe to me in a phone call which services you would like to use from my offer and I will then send you further information.

2. A fixed date for the service and the exact location where the appointment will take place, the terms of payment and everything else will be agreed between you and me

3. and confirmed verbally or in writing. The contract is also concluded upon the agreed arrival or the provision of the service.

1.4. Contract design:

The contract can be concluded verbally or in writing.

Please let me know if you would like to have the contract text in written form.

For seminars, I will send you a confirmation of your seminar place by post in advance,

unless the registration was made so shortly before the seminar that this is no longer possible.

1.5. Offsetting:

You only have the right to offset if your counterclaims have been legally established or recognized by me. You may only exercise a right of retention if your claims arise from the same contractual relationship.

1.6. Termination by me:

I reserve the right to

- in case of irresolvable misunderstanding, miscommunication or misfeeling between you or a person present and me,

- in the event of clearly animal welfare-relevant circumstances on site,

- an animal that seems too dangerous to me

- or anything else that contradicts the exercise of my offers,

an appointment or your participation in a seminar can be terminated by me.

In this case, you will only pay my previously agreed travel costs for an appointment, as well as for the time of the service until the termination, and no return travel costs.

For seminars, you only pay the pro rata amount, calculated based on the time you participated. You will either receive the difference between this amount and the amount you paid in cash, or I will transfer it to you within two weeks.

1.7. Applicable law, jurisdiction and language:

The laws of the Federal Republic of Germany apply exclusively. The place of performance and jurisdiction is Berlin. This contract is drafted in German. The further conduct of the contractual relationship will be conducted in German.

2. Cancellation policy

2.1. Your right of withdrawal:

You, as a customer, have the right to cancel your booking of an appointment or seminar within fourteen days of placing the order for the service without giving any reason. To exercise your right of cancellation, you must notify us of your decision to cancel this contract by means of a clear declaration, e.g., a letter sent by post or email, within fourteen days of our conclusion of the contract and before the expiry of the cancellation period. You can fill out the following sample cancellation form and send it to me, although this is not mandatory.

If you have already transferred payments to me, please explicitly provide your account details for a refund. I will then confirm receipt of your cancellation.

2.2. Sample "Cancellation Form":

"To: Nini Gollong, Schillerpromenade 8, 12049 Berlin

I hereby revoke the contract I have concluded for the provision of the following service: ... (specify the service here),

which I booked with you on ... (insert date here).

Sincerely, ... (insert your first and last name here)

My address is: ... (insert your postal address here)

Your signature (only for paper notifications)

Date: ... (insert date here)."

2.3. Consequences of revocation:

If you cancel your consent, you will not incur any costs from my side.

If you have requested that the service begin during the cancellation period, you must pay me an appropriate amount corresponding to the proportion of the services already provided up to the time you notify me of the exercise of your right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract. This would be the case, for example, if I am already on my way to you or an address you have provided. In this case, you must pay me the return travel costs previously agreed with you.

If you request that I begin to perform the commissioned service or that you purchase something from me before the end of the cancellation period, your right of cancellation expires upon complete fulfillment of the contract.

If you cancel the contract in a timely manner and before the service is provided, I will refund all payments I have received from you promptly and at the latest within fourteen days from the date on which I received notification of your cancellation of this contract. For this refund, I will use the same means of payment that you used for the original transaction, unless I have agreed otherwise with you.

I will not charge you any fees or make any deductions as a result of this refund.

Please note that you must explicitly send me your account details by email or similar, if I have not already received them from you by letter or email.

I sincerely ask for your understanding if, as a sole proprietor, I am unable to make the transfer via remittance slip on time in the event of a serious illness, a long-distance trip, or force majeure, but may only be able to do so immediately after the preventing event.

3. Terms of payment

3.1. Payments for all my services

are made in cash at the end of each appointment or at the beginning of each seminar at the latest, unless another arrangement has been agreed beforehand, e.g. an advance payment in cash or by bank transfer or payment in installments.

The invoice amount must be transferred to the account specified on the invoice, which contains all the information required for the transfer, by the payment deadline specified therein. Please contact me without obligation if you would like to use a different payment method than the one specified.

3.2. Discounts and social places:

For the seminars, there is likely the possibility of paying in installments, receiving an individual discount, or receiving a social placement. These options cannot be guaranteed.

A social placement costs 10 euros and is available to animal welfare activists, as well as those with limited financial means, such as single parents, low-income earners, retirees, the unemployed, and students. Just ask me about the options!

I want everyone to be able to participate when their heart calls them...

3.3. Installment payments:

Please note that installment payments merely defer payment of a portion of the total amount owed. The installment payment offer does not imply that appointments or seminars can be booked in part. This is excluded, and a partial revocation or partial cancellation of an entire offer is therefore not possible.

3.4. All prices

The website shows final prices.

If a price changes, the change will not apply to existing registrations, but only to new registrations from the day the change takes place.

3.5. Outstanding invoice amounts

You must transfer the amount within 14 days of the service being provided, unless otherwise agreed. If you exceed this deadline, you will automatically be in default and will be subject to legal action.

4. Cancellation

4.1. Cancellation:

If you are unable to attend an appointment or seminar for unforeseen and important reasons, please let me know as soon as possible both by phone AND by email, so be sure to do so in two copies!

For your cancellation it is sufficient if you mention me as the provider,

a) call and inform the person personally or leave a slowly spoken, detailed and clearly understandable message with your name on the answering machine or by SMS AND

b) Write in an email or letter: "Hello, I hereby wish to cancel my participation in the seminar/appointment on ... (date). Sincerely, from ... (first name and last name)." I will then confirm receipt of the cancellation.

4.2. Consequences of a rejection:

If I'm already on my way to you or an address you've provided when you cancel, you'll have to pay the previously agreed return travel costs. Otherwise, you won't incur any costs for cancellation.

However, when canceling an appointment or seminar, please bear in mind that the sooner you cancel, the easier it will be for someone else, e.g. someone who has requested the appointment or is on a waiting list, to organize everything to take over the vacant appointment or place.

If I have already received a deposit or full payment from you, I will, provided you explicitly send me your account details by email (if I don't already have them), return the money you transferred to me in euros to your account without any fees or deductions. This will be done within fourteen days from the date I confirm receipt of your cancellation notification.
I sincerely ask for your understanding if, as a sole proprietor, I am unable to make the transfer via remittance slip on time in the event of a serious illness, a long-distance trip, or force majeure, but may only be able to do so immediately after the preventing event.

4.3. Cancellation from my side:

Should an appointment or seminar be canceled due to last-minute cancellations by other registrants, the cancellation of the venue where the appointment or seminar was supposed to take place, force majeure, illness on my part, or sudden, unavoidable events in my life, an equivalent replacement date will be offered. Unfortunately, no further claims can be made beyond this.

It may therefore be advisable to take out private travel cancellation insurance or similar if you are coming from further away.

5. Business liability insurance

The "Liability Insurance for Business and Profession" is concluded with Continental-Versicherungs-AG, Colonia-Allee 10-20, 51067 Cologne. The geographical scope is Germany.

6. Notes

6.1 My offers do not replace examinations, diagnoses and treatments

by veterinarians, doctors or alternative practitioners.

6.2. I provide support and advice

in my work and as a seminar leader.

6.3 I make no promises of success, healing, or change.

It is not possible to guarantee that desired goals will be achieved.

6.4 Responsibility for yourself or your animal

remains with you at all times, including phone calls, emails, discussions, appointments, and seminars. You are and remain fully responsible for your own physical and mental health and that of your animal during every service.

6.5 The decision what you do with the information you receive

What you do during and after a phone call, conversation, email, appointment, seminar, etc. always remains your responsibility.

6.6 People with psychiatric disorders or illnesses

are legally excluded from counseling, treatment, practice sessions and seminar participation.

7. Conditions for customers and their animals

7.1 The contracting party assures,

that the animal(s) to which I am visiting during home and farm visits or other agreed meeting points are adequately insured against liability so that any material damage or damage to myself or others is adequately covered.

7.2. When bringing an animal into my rented premises

The contracting party assures that their animal, in particular their dog, is adequately insured against liability so that any material damage or damage to a person or other person is adequately covered.

7.3 Furthermore, the contracting party assures that the animal

is not infested with mites, fungi, or fleas. Furthermore, notification must be given well in advance of an appointment or the start of the seminar if the animal has a contagious disease or is overly aggressive, or if a female dog is in heat. "Well in advance" means there is enough time to find an alternative solution, e.g., conducting the appointment as a home visit, postponing an appointment or seminar participation, or canceling it altogether. I reserve the right to cancel in such cases without further claims against me.

7.4 You as a customer are obliged to cooperate and care

committed to the well-being of both your own dog and that of other dogs present.

7.5. If the information you provide under 7.1., 7.2. and 7.3. is not true,

I am entitled to cancel appointments that have already been agreed or started or to cancel participation in seminars without you being entitled to a refund or, if a person from the waiting list could have taken your place if you had cancelled in good time (= five days before the seminar takes place), I am also entitled to retain the entire seminar fee.

Furthermore, I reserve the right to assert claims for damages, such as the costs of a complete cleaning of my commercial premises by myself or a pest control company.

7.6. If the information you provide under 7.1., 7.2. and 7.3. is not true

and this causes damage of any kind to other course participants or their animals, I accept no liability for this.

8. Disclaimer

8.1. Attendance of an appointment

Participation in a seminar, visiting my practice, using the practice access and other premises used as part of an offer, as well as handling any animals present, is at your own risk and responsibility.

8.2 This disclaimer includes

Section 823 (liability for damages), Section 833 (liability of the animal owner) and Section 834 (liability of the animal supervisor) of the German Federal Code (BGB) are included.

8.3. Liability,

including liability for legal representatives or vicarious agents, is limited to gross negligence and intent.

8.4 I assume no liability

for products or services from external cooperation partners or speakers who participate in or are present at appointments, events or other services.

9. Information about my offers regarding the Medicines Advertising Act

9.1. According to the German Medicines Advertising Act

HWG § 3 I must point out that the methods presented here are alternative methods that are not sufficiently scientifically proven and are therefore not scientifically recognized.

9.2 The photos

on this website are intended to enhance the site. Some photos on the subpages, in addition to enhancing the site, are also intended to illustrate the course content, as stated on these subpages. These are not photos of my commercial therapy services.

9.3. The examples

The experiences described in the so-called "case studies" and in the so-called "feedback" on the subpages of this website are individual cases according to Section 3, Sentence 2, Nos. 2a and 2b of the German Health and Medical Act (HWG). This is not intended to create the impression that success can be expected with certainty – see section 6.3.

10. Confidentiality

I will treat the information entrusted to me and received during appointments, discussions and seminars as confidential and will not pass it on to third parties unless I have received express personal consent or I am legally obliged to do so.

It is possible that I will pass on information or circumstances in an anonymized, unrecognizable form, e.g. as a general report of my experience.

11. Copyrights

11.1 Third-party copyrights:

To the extent that the content and works on this site were not created by the operator, the copyrights of third parties are respected and marked as such. Should you nevertheless become aware of a copyright infringement, please notify me accordingly free of charge. Upon notification of any violations, I will immediately remove such content or correctly mark it.

11.2. Only with prior express permission:

The seminar folders, as well as the general distribution, further dissemination, publication or use of any optical and acoustic recordings of or with me, my practice or my work, are still subject to copyright and are not permitted or are only permitted with the prior express written consent of me, Nini Gollong.

12. Privacy Policy**

Data protection:

In connection with the initiation, conclusion, processing, and reversal of a contract based on these Terms and Conditions, I, as the provider, collect, store, and process data. This is done within the framework of the statutory provisions.

Name and address of the controller

The controller within the meaning of the General Data Protection Regulation, other data protection laws applicable in the Member States of the European Union and other provisions of a data protection nature is:

Nini Carolina Gollong, Schillerpromenade 8 in 12049 Berlin in Germany

Tel.: 0162-8515507, Email: contact@animal-communications.org

Website: www.animal-communications.org

(Note: By contacting me, you agree to my company's privacy policy and terms and conditions)

Cookies

My website uses cookies. Cookies are text files that are placed and stored on a computer system via an internet browser. Numerous websites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier for the cookie. It consists of a character string that websites and servers can use to assign to the specific internet browser in which the cookie was stored. This enables the visited websites and servers to distinguish the individual browser of the data subject from other internet browsers that contain other cookies. A specific internet browser can be recognized and identified using the unique cookie ID. By using cookies, I can provide you, as a user of this website, with more user-friendly services that would not be possible without the setting of cookies. By means of a cookie, the information and offers on this website can be optimized for the user. As already mentioned, cookies enable me to recognize the users of this website. The purpose of this recognition is to make it easier for users to use this website. For example, the user of a website that uses cookies does not have to enter his or her access data every time he or she visits the website because this is done by the website and the cookie stored on the user's computer system.

You can configure your browser to inform you about the use of cookies and to only accept cookies on a case-by-case basis, to exclude cookies for specific cases or in general, and to automatically delete cookies when you close your browser. Disabling cookies may limit the functionality of this website.

By setting cookies, this web server can recognize your browser, your individual settings on our website, and possibly parts of your login data in encrypted form. This makes it easier for you to use this portal, enables automatic login, and recognizes your browser the next time you visit. Depending on your settings, the cookies set by the website can be deleted after each session. You can use your browser settings to reject cookies, delete cookies from your computer, block cookies, or be prompted before cookies are set.

The data subject can prevent the setting of cookies through my website at any time by means of a corresponding setting of the Internet browser used and thus permanently object to the setting of cookies.

Furthermore, cookies that have already been set can be blocked or deleted at any time via an internet browser or other software programs. This is possible in all common internet browsers. If the data subject deactivates the setting of cookies in the internet browser used, not all functions of our website may be fully available.

Cookies used (types and categories):

Depending on their purpose and function, the cookies used by this website are divided into the following categories:

1. Strictly necessary cookies;
2. Functional cookies;
3. Performance cookies;
4. Marketing / Third Party / Consent-Required Cookies

1. "Strictly necessary cookies": These ensure that this website or service functions properly. This means that without these cookies, this website or service cannot be used as intended. This type of cookie is used exclusively by the website operator (first-party cookies), and all information stored in the cookies is sent only to this website.

For the most accurate and up-to-date information, please refer to the notices on the mandatory cookie policy that appears when you open my website.

The following strictly necessary cookies are used on the website:

NamePurposeDurationckies_functionalOpt-out for functional cookies1 yearckies_performanceOpt-out for performance cookies1 yearckies_marketingOpt-out for marketing/third-party/consent-required cookies1 year

The use of strictly necessary cookies on this website is possible without the user's consent. For this reason, strictly necessary cookies cannot be deactivated or activated individually. This function is only available for cookies that require consent, i.e. functional cookies, performance cookies, and marketing/third-party cookies. However, the user has the option of generally deactivating cookies in their browser at any time - see the section "Deactivating, blocking, or deleting all cookies." The legal basis for the use of first-party cookies is a legitimate interest, i.e., interest in the analysis, optimization, and economic operation of this website and services, within the meaning of Art. 6 (1) (f) GDPR.

2. "Functional cookies": These allow this website to store information entered, such as the user name or language selection, and to offer the user improved and personalized features based on this information. These cookies collect and store only anonymized information.

The following functional cookies are used on this website:

NamePurposeExpiryCookieLawWas the cookie banner clicked1 yearhdIs set when the user logs in to their Jimdo site1 yearhas_close_teaserIndicates whether the user has closed a teaser so that it is not displayed againSession

As a user, you can object to the use of functional cookies at any time by adjusting your cookie settings accordingly. The legal basis for the use of functional cookies is a legitimate interest, i.e., an interest in the analysis, optimization, and economic operation of this website and services, within the meaning of Art. 6 (1) (f) of the GDPR.

3. "Performance cookies": These collect information about how the website is used in order to improve its attractiveness, content, and functionality. These cookies help, for example, to determine whether and which subpages of a website are visited and which content users are particularly interested in. The number of visits to a page, the number of subpages accessed, the time spent on the website, the order of the pages visited, which search terms led you to the website, the country, region, and, if applicable, the city from which you accessed the website, as well as the proportion of mobile devices accessing the website are recorded. The IP address of a computer, which is transmitted for technical reasons, is automatically anonymized and does not allow any conclusions to be drawn about the individual user.

The website user has the right to object, for reasons related to his or her particular situation, to the processing of personal data concerning him or her for statistical purposes pursuant to Art. 89 (1) GDPR. To exercise these and other data subject rights, a data subject may contact the contact address provided in the imprint or in the privacy policy at any time.

No performance cookies are used on this website.

Regarding 4. "Marketing / third-party / consent-requiring cookies": These come from external advertising companies, among others, and are used to collect information about the websites visited by the user, for example, to create targeted advertising for the user. No marketing / third-party / consent-requiring cookies are used on the website.

You, as a user, can object to the use of marketing cookies at any time by adjusting your cookie settings accordingly. Due to the purposes described - see Section 6.a. of the GDPR - the legal basis for the processing of personal data using cookies is Art. 6 (1) (f) GDPR. If you, as a user, object to the processing of your personal data on the basis of one of the instructions provided on the website, the so-called

“Cookie banner”, has given consent to the use of cookies, the legality of the use is additionally governed by Art. 6 (1) (a) GDPR.

As a user, you can generally configure your web browser to generally prevent cookies from being stored on your device, or to ask each time whether you agree to the setting of cookies. Once cookies have been set, you can delete them at any time. The help function of your respective web browser describes how to do this. Generally disabling cookies may limit the functionality of this website.

To use Google Analytics and Google:
This website does not use any functions of the web analysis service Google Analytics.

(Provider is "Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland"). Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.

o Your IP anonymization: The IP anonymization function is activated on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

-Preventing the use of cookies and data by browser plug-ins:

You can prevent cookies from being saved by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de

-Objection to data collection:

You can prevent Google Analytics from collecting your data. An opt-out cookie will be set that prevents the collection of your data on future visits to this website and deactivates Google Analytics. For more information about this and how Google Analytics handles user data, please see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

-Contract data processing:

The strict requirements of the German data protection authorities are fully implemented when using Google Analytics.
-Demographic characteristics and your right to object to Google Analytics:

This website uses the "demographics" feature of Google Analytics. This allows reports to be created that contain information about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google as well as visitor data from third-party providers. This data cannot be assigned to a specific individual. You can deactivate this feature at any time via the ad settings in your Google Account or generally prohibit the collection of your data by Google Analytics as described in the "Objection to data collection" section.

Based on legitimate interests, i.e., interest in the analysis, optimization, and economic operation of the online offering within the meaning of Art. 6 (1) (f) GDPR, I use Google Analytics, a web analysis service provided by Google LLC ("Google"). Google uses cookies. The information generated by the cookie about the use of the online offering by users is usually transferred to a Google server in the USA and stored there. Google is certified under the Privacy Shield Agreement and thus offers a guarantee of compliance with European data protection law - www.privacyshield.gov /participant.

Google will use this information on our behalf to evaluate the use of our website by users, to compile reports on the activities within this website, and to provide us with other services related to the use of this website and internet usage. Pseudonymous user profiles may be created from the processed data.

This website only uses Google Analytics with activated IP anonymization. This means that the user's IP address will be shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

Web fonts

Google Fonts from Google are used, whereby the user's data is used solely for the purpose of displaying the fonts in the user's browser. The integration is based on the legitimate interest in the technically secure, maintenance-free, and efficient use of fonts, their consistent display, and taking into account possible licensing restrictions for their integration. Service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.https://fonts.google.com/; Privacy Policy:https://policies.google.com/privacy; Privacy Shield (guaranteeing data protection standards when processing data in the USA):https://www.privacyshield.gov/participant?id=a2zt0000000TRkEAAW&status=Active.

Collection of general data and information / server log files

The website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This means that this website collects a series of general data and information each time the website is accessed by a data subject or an automated system. This general data and information is stored in the server's log files. These are:

(1.) the browser types and versions used,

(2.) the operating system used by the accessing system,

(3.) the website from which an accessing system reaches this website - so-called referrer,

(4.) the sub-websites that are accessed via an accessing system on this website,

(5.) the date and time of access to the website,

(6.) an Internet Protocol address - i.e. the IP address,

(7.) the Internet service provider of the accessing system and

(8.) other similar data and information used to avert threats in the event of attacks on my information technology systems.

This data will not be merged with other data sources.

Routine deletion and blocking of personal data

The controller, Iljana Planke, processes and stores the personal data of the data subject only for the period necessary to achieve the storage purpose, or as far as this is provided for by the European legislator or other legislator in laws or regulations to which the controller is subject. If the storage purpose no longer applies, or if a storage period prescribed by the European legislator or other competent legislator expires, the personal data will be routinely blocked or deleted in accordance with legal requirements.

Your rights:

In accordance with Art. 17 GDPR, you have the right to request that the data in question be deleted immediately or, alternatively, to request that the processing of the data be restricted in accordance with Art. 18 GDPR.

You have the right to request that the data concerning you that you have provided to me be received in accordance with Art. 20 GDPR and to request that it be transmitted to other responsible parties.

Furthermore, pursuant to Art. 77 GDPR, you have the right to lodge a complaint with the competent supervisory authority.

Right of withdrawal: You have the right to withdraw consent granted in accordance with Art. 7 (3) GDPR with effect for the future

Upon request, I will be happy to provide you with information free of charge about the personal data stored about you, its origin, the recipients, and the purpose of the storage. You can obtain this information using the contact details below. If the legal requirements are met, you have the right to correct, block, or delete your data at any time. Please use the contact details provided in the text to do so.

Rights of the data subject

a) The right to confirmation

Pursuant to Article 15 of the GDPR, every data subject has the right granted by the European legislator to obtain confirmation from the controller as to whether or not personal data concerning him or her are being processed. If a data subject wishes to exercise this right of confirmation, they may contact an employee of the controller at any time.

b) The right to information

Any person affected by the processing of personal data has the right, granted by the European legislator, to obtain from the controller free information about the personal data concerning him or her stored at any time and a copy of this information. Furthermore, the European legislator has granted the data subject the right to obtain the following information:

-the processing purposes

-the categories of personal data being processed

-the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations

-where possible, the envisaged period for which the personal data will be stored, or, where not possible, the criteria used to determine that period

-the existence of a right to rectification or erasure of personal data concerning them or to restriction of processing by the controller or a right to object to such processing

-the existence of a right of appeal to a supervisory authority

-where the personal data are not collected from the data subject: all available information about the origin of the data

-the existence of automated decision-making, including profiling, referred to in Article 22 (1) and (4) GDPR and, at least in these cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject

Furthermore, the data subject has the right to information as to whether personal data has been transferred to a third country or to an international organization. If this is the case, the data subject also has the right to obtain information about the appropriate safeguards associated with the transfer. If a data subject wishes to exercise this right of information, they may contact the controller at any time.

c) Right to rectification

Pursuant to Article 16 of the GDPR, any data subject shall have the right, granted by the European legislator, to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Furthermore, taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement. If a data subject wishes to exercise this right to rectification, they may contact the controller at any time.

d) Right to erasure (right to be forgotten)

Any person affected by the processing of personal data has the right granted by the European legislator to obtain from the controller the erasure of personal data concerning him or her without undue delay, where one of the following grounds applies and where processing is not necessary:

-The personal data were collected or otherwise processed for purposes for which they are no longer necessary.

-The data subject withdraws his or her consent on which the processing is based according to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR, and there is no other legal ground for the processing.

-The data subject objects to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Art. 21 (2) GDPR.

-The personal data were processed unlawfully.

-The erasure of personal data is necessary to fulfil a legal obligation under Union or Member State law to which the controller is subject.

-The personal data were collected in relation to information society services offered in accordance with Art. 8 (1) GDPR.

-If one of the above reasons applies, and a data subject wishes to request the erasure of personal data stored by Iljana Planke, they may contact the controller at any time. Iljana Planke will ensure that the erasure request is complied with immediately.

-If the personal data of I. Planke has been made public and the company as the controller pursuant to Art. 17 Para. 1 GDPR is obliged to erase the personal data, I. Planke shall take appropriate measures, including technical ones, taking into account the available technology and the implementation costs, in order to inform other data controllers which process the published personal data that the data subject has requested the erasure by such controllers of all links to these personal data or of copies or replications of these personal data, unless processing is required. I. Planke will arrange the necessary measures in individual cases.

e) Right to restriction of processing

Any person affected by the processing of personal data has the right granted by the European legislator to request the controller to restrict processing if one of the following conditions applies:

-The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.

-The processing is unlawful, the data subject opposes the erasure of the personal data and requests the restriction of their use instead.

-The controller no longer needs the personal data for the purposes of the processing, but the data subject needs them to assert, exercise or defend legal claims.

-The data subject has objected to processing pursuant to Art. 21 (1) GDPR and it has not yet been determined whether the legitimate grounds of the controller override those of the data subject.

If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of personal data stored by I. Planke, he or she may contact the controller at any time. I. Planke will arrange for the restriction of processing.

f) Right to data portability

Every data subject shall have the right granted by the European legislator to receive the personal data concerning him or her, which was provided to a controller, in a structured, commonly used and machine-readable format. He or she shall also have the right to transmit those data to another controller without hindrance from the controller to which the personal data was provided, as long as the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR or on a contract pursuant to point (b) of Article 6(1) of the GDPR and the processing is carried out by automated means, unless the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Furthermore, in exercising their right to data portability pursuant to Article 20(1) GDPR, the data subject has the right to have personal data transmitted directly from one controller to another, where technically feasible and provided that doing so does not adversely affect the rights and freedoms of others. To assert their right to data portability, the data subject may contact I. Planke at any time.

g) Right to object

Any person affected by the processing of personal data has the right granted by the European legislator to object at any time to processing of personal data concerning him or her which is based on Article 6 (1) (e) or (f) of the GDPR, for reasons related to his or her particular situation. This also applies to profiling based on these provisions. I. Planke will no longer process the personal data in the event of an objection, unless it can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims. If Planke processes personal data for direct marketing purposes - which is not provided for - the data subject has the right to object at any time to processing of personal data for such marketing. This also applies to profiling insofar as it is related to such direct marketing. If the data subject objects to I. Planke processing the data for direct marketing purposes, I. Planke will no longer process the personal data for these purposes. In addition, the data subject has the right to object to the processing of personal data concerning him or her by I. Planke for scientific or historical research purposes or for statistical purposes pursuant to Art. 89 (1) GDPR, unless such processing is necessary to perform a task carried out in the public interest, for reasons related to his or her particular situation.

To exercise the right to object, the data subject may contact I. Planke directly. Furthermore, in connection with the use of information society services, the data subject is free to exercise his or her right of objection by means of automated procedures using technical specifications, notwithstanding Directive 2002/58/EC.

h) Automated decisions in individual cases, including profiling

Every data subject shall have the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her, unless the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and the controller, or (2) is authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, or (3) is based on the data subject's explicit consent.

If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and the controller or (2) is made with the data subject’s explicit consent, I. Planke shall implement suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and to contest the decision.

If the data subject wishes to exercise rights with regard to automated decisions, he or she may contact the controller at any time.

i) Right to withdraw consent under data protection law

Any data subject has the right granted by the European legislator to withdraw their consent to the processing of personal data at any time. If the data subject wishes to exercise their right to withdraw their consent, they may contact the controller at any time.

Legitimate interests in the processing pursued by the controller or a third party

If the processing of personal data is based on Article 6 I lit. f GDPR, my legitimate interest is the conduct of business activities for the benefit of the well-being of the practice and myself.

Legal or contractual provisions for the provision of personal data; necessity for the conclusion of the contract; obligation of the data subject to provide the personal data; possible consequences of non-provision:

I would like to inform you that the provision of personal data is sometimes required by law (e.g. tax regulations) or can also arise from contractual provisions (e.g. information on the contractual partner). Sometimes it may be necessary for a data subject to provide me with personal data in order to conclude a contract, which I must subsequently process. For example, the data subject is obliged to provide me with personal data if I/my company concludes a contract with them. Failure to provide the personal data would mean that the contract with the data subject could not be concluded. Before the data subject provides personal data, the data subject must contact me. I will clarify to the data subject on a case-by-case basis whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data, and what the consequences of non-provision of the personal data would be.

Duration for which personal data is stored / data deletion

The criterion for the duration of personal data storage is the respective statutory retention period. Storage is based on our legitimate interests, as well as the user's interest in protecting against misuse and other unauthorized use. This data will generally not be passed on to third parties unless it is necessary to pursue our claims or there is a legal obligation to do so in accordance with Art. 6 (1) (c) GDPR.

After this period has expired, the corresponding data will be routinely deleted unless it is no longer required for contract fulfillment or contract initiation. Deletion occurs after the expiration of statutory warranty and similar obligations. The necessity of retaining the data is reviewed every three years. In the case of statutory archiving obligations, deletion occurs after these expiration.

The data I process will be deleted or restricted in accordance with Articles 17 and 18 of the GDPR. Unless expressly stated in this privacy policy, the data stored by me will be deleted as soon as it is no longer required for its intended purpose and there are no statutory retention periods that prevent deletion. If the data is not deleted because it is required for other legally permissible purposes, its processing will be restricted. This means that the data will be blocked and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax law reasons.

According to legal requirements in Germany, storage takes place for 6 years in accordance with Section 257 Paragraph 1 Nos. 2 and 3, Paragraph 4 of the German Commercial Code (HGB) (commercial letters) and for 10 years in accordance with Sections 147 Paragraph 1 of the German Fiscal Code (AO), 257 Paragraph 1 Nos. 1 and 4, Paragraph 4 of the German Commercial Code (HGB) (books, records, management reports, accounting documents, commercial books, documents relevant for taxation, etc.).

Contact us

When you contact me, e.g., by email or telephone, the user's information will be processed to process the contact request and its handling in accordance with Art. 6 (1) (b) GDPR. User information may be stored in a customer relationship management system (CRM system) or a similar request organization. I delete requests if they are no longer required. I review their necessity every two years; furthermore, statutory archiving obligations apply.

Provision of contractual services and business-related processing

I process

-Inventory data (e.g. name, address or contact details of users),

-Contract data (e.g. subject matter of the contract, services used, term)

-Payment data (e.g. bank details, payment information, payment process)

from customers, interested parties and business partners for the purpose of providing and fulfilling our contractual obligations and services in accordance with Art. 6 (1) (b) GDPR.

Acceptance of data protection and the declaration of consent are required for the conclusion of the contract.

Information in any customer account will remain until it is deleted. The data will be deleted after the expiration of statutory warranty and similar obligations; the necessity of retaining the data will be reviewed every two years. In the case of statutory archiving obligations, deletion will occur after these expiration.

Financial accounting, office organization, administration, contact management

I process data as part of administrative tasks and the organization of my company, financial accounting, and compliance with legal obligations, such as archiving. In doing so, I process the same data that I process as part of the provision of my contractual services. The processing is based on Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Customers, interested parties, business partners, and website visitors are affected by the processing. The purpose of and my interest in the processing lies in administration, financial accounting, office organization, and data archiving – i.e., tasks that serve to maintain business activities, perform tasks, and provide my services. The deletion of data with regard to contractual services and contractual communication corresponds to the information stated in these processing activities. In doing so, I disclose or transmit data to the tax authorities, consultants, such as tax advisors or auditors, as well as other fee centers and payment service providers. Furthermore, based on my business interests, I store information about suppliers, event organizers, and other business partners, e.g., for the purpose of subsequent contact. I generally store this predominantly business-related data permanently.

Security measures

In accordance with Art. 32 GDPR, I take appropriate technical and organizational measures to ensure a level of protection appropriate to the risk, taking into account the state of the art, implementation costs, the nature, scope, circumstances, and purposes of processing, as well as the varying likelihood and severity of the risk to the rights and freedoms of natural persons. These measures include, in particular, safeguarding the confidentiality, integrity, and availability of data by controlling physical access to the data, as well as control over access, input, and transmission, ensuring availability, and segregation. Furthermore, we have established procedures to ensure the exercise of data subjects' rights, the deletion of data, and the response to data threats. Furthermore, we consider the protection of personal data right from the development or selection of hardware, software, and processes, in accordance with the principle of data protection by design and through data protection-friendly default settings (Art. 25 GDPR).

Cooperation with processors and third parties

If, as part of the processing, I disclose data to other people and companies, i.e. contract processors or third parties, transmit it to them or otherwise grant them access to the data, this will only be done on the basis of legal permission, e.g. if transmitting the data to third parties is necessary to fulfill the contract in accordance with Art. 6 (1) (b) GDPR, if you have consented, a legal obligation provides for this or on the basis of legitimate interests, e.g. when using agents, web hosts, etc. If I commission third parties to process data on the basis of a so-called “order processing agreement”, this is done on the basis of Art. 28 GDPR.

Transfers to third countries

If I process data in a third country, i.e. a country outside the European Union or the European Economic Area, or if this occurs as part of the use of third-party services or the disclosure or transmission of data to third parties, this will only occur if it is necessary to fulfill my pre-contractual or contractual obligations, on the basis of your consent, due to a legal obligation or on the basis of my legitimate interests. Subject to legal or contractual permissions, I will only process or have data processed in a third country if the special requirements of Art. 44 et seq. GDPR are met. This means that processing is carried out, for example, on the basis of special guarantees, such as the officially recognized determination of a data protection level equivalent to that of the EU, e.g. for the USA through the "Privacy Shield" or compliance with officially recognized special contractual obligations - so-called "standard contractual clauses".

Hosting

The hosting services I use serve to provide the following services: infrastructure and platform services, computing capacity, storage space and database services, security services, and technical maintenance services used for the purpose of operating this website. I or my hosting provider process inventory data, contact data, content data, contract data, usage data, metadata, and communication data of customers, interested parties, and visitors to this website based on my legitimate interest in the efficient and secure provision of this website in accordance with Art. 6 (1) (f) GDPR in conjunction with Art. 28 GDPR (conclusion of a data processing agreement).

Collection of access data

I, or rather my hosting provider, collect data about every access to the server on which this service is located, the so-called server log files, based on legitimate interests within the meaning of Art. 6 (1) (f) GDPR. This access data includes the name of the website accessed, the file, the date and time of access, the amount of data transferred, a notification of successful access, the browser type and version, the user's operating system, the referrer URL (the previously visited page), the IP address, and the requesting provider. Log file information is stored for security reasons (e.g. to investigate misuse or fraud) for a maximum of 7 days and then deleted. Data that needs to be retained for evidentiary purposes is exempt from deletion until the respective incident has been finally clarified.

Transfer of "special category data"

I process the data of clients, interested parties, and other clients or contractual partners—collectively referred to as "clients"—in accordance with Art. 6 (1) (b) GDPR in order to provide them with my contractual or pre-contractual services. The data processed in this process, the type, scope, purpose, and necessity of their processing are determined by the underlying contractual relationship.
I don't take any notes during my presentations. Should I ever need to take handwritten notes during an appointment or seminar, I will provide them to you after I have provided the information they contain.

This does, of course, not apply to acute emergencies (e.g., accidents, seizures). In these cases, the collection and transfer of inventory data (e.g., name and telephone number) and special category data (e.g., health status) to third parties (e.g., the emergency services) may be necessary in accordance with Art. 6 (1) (d) GDPR in order to protect the vital interests of the client or another natural person in accordance with Art. 6 (1) (a) and Art. 7 GDPR. This data will be deleted when it is no longer required to fulfill contractual or statutory duties of care or to handle any warranty or similar obligations.

The necessity of retaining data is reviewed every three years. Otherwise, statutory retention periods apply.

13. Existence of automated decision-making

As a responsible company, I expressly refrain from automated decision-making or profiling.

14. Dispute resolution / implementation of the ODR Directive

The European Commission provides a platform for online dispute resolution (OS) pursuant to Art. 14 (1) ODR-VO, which you can find athttp://ec.europa.eu/consumers/ODRfind.

My contact details can be found in the legal notice. However, I am not obligated to participate in dispute resolution proceedings before a consumer arbitration board, as my company employs fewer than 10 people. As a business owner, I refuse to participate in dispute resolution proceedings, and as a small business, I am not obligated to do so.

15. Changes and updates

I reserve the right to update these Terms and Conditions at any time and publish them here. If your consent is required, I will obtain it from you. Please review these Terms and Conditions again on your next visit to ensure you are always up to date.

16. Legal validity

This privacy policy is to be considered part of the website from which this page was referred. Should any part or individual wording of this text not, no longer, or not completely comply with applicable law, the content and validity of the remaining parts of the Terms and Conditions remain unaffected.

The invalid provision shall be replaced by a valid one that, as far as possible, comes closest to the intended purpose. For provisions not specified in these Terms and Conditions, the applicable statutory provisions shall apply.

Nini Gollong, Berlin May 13, 2021

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**This privacy policy, from the "Definition" section up to and including the "Legal and contractual provisions" section, was created by the free privacy policy generator of the DGD - German Society for Data Protection in cooperation with data protection attorney Christian Solmecke. Thank you for your help.

The sections "Duration for which personal data is stored / Data deletion" through "Implementation of the German Data Protection Act" of this privacy policy were generally created using the free data protection generator provided by attorney Dr. Thomas Schwenke at www.DrSchwenke.de. Thank you for using this.

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